Shipping policy

Every Totkind ornament is personalized and made to order in the USA, just for you. Here is what happens after you check out, and how long it takes.

How long it takes

• Making your ornament: 2 to 5 business days. We check your design, then it is printed, cut and packed at our production partner in the USA.
• Shipping: depends on where you are and the option you choose (see below).

Business days are Monday to Friday, excluding US public holidays. During the holiday season, carriers can run a few days behind, so give yourself a little extra time.

Shipping options and rates

One flat rate per order, no matter how many items are in it.

Alaska, Hawaii and US territories: Standard delivery usually takes 5 to 10 business days.

Ordering for Christmas

To have your ornament in hand before December 24, we recommend ordering by:

• United States: December 7 with Standard, or December 10 with Priority.
• United Kingdom: November 24.

These dates are our best estimate based on typical production and carrier times. They are not a guarantee, and the earlier you order, the more breathing room you have.

Gift add-ons

Some extras you can add to your order, like caps, pillows, blankets and baby essentials, come from a partner warehouse instead of our ornament studio. They ship in a separate package, usually within 7 to 15 business days, at no extra shipping cost. You will get a separate tracking link for them.

Customs, duties and import fees

• United States: your order ships from within the USA, so there are no import fees. If sales tax applies in your state, it is shown at checkout before you pay.
• United Kingdom: no UK VAT, customs or handling fee to pay on delivery. The price you pay at checkout is final.

If a carrier ever asks you to pay anything on delivery, email cs@totkind.com with your order number and a photo of the notice, and we will refund it in full.

Tracking

You will get an email with a tracking link the day your order ships. Allow 1 to 3 days for the carrier to scan the package before tracking updates appear. If the tracking page looks empty, the carrier simply has not scanned it yet.

Shipping a gift directly

Sending the news straight to the grandparents? Just enter their address as the shipping address at checkout.

Wrong or incomplete address

Please double-check your address at checkout. If you spot a mistake, email us within 1 hour of ordering and we will fix it. If a package is returned because the address was wrong, incomplete or unclaimed, we will refund the item subtotal once it arrives back to us; shipping charges are not refunded in that case.

Lost, damaged or wrong item

If the carrier confirms your package is lost, or your ornament arrives damaged, misprinted or not what you ordered, we will remake it for free or give you a full refund. No need to send anything back. See Returns & Exchanges.

Questions about your delivery? Email cs@totkind.com. We reply within 24 hours.