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Returns & Exchanges

CANCELLATION

We gladly accept cancellations. You must contact us within 1 hour of purchase to request a cancellation. Once we have begun to process your order, it is not possible to cancel.

ADDRESS CHANGE

  • Shipping Address: Shipping address changes must be requested before midnight (Los Angeles time) on the day you place your order. After midnight, your order is automatically transferred to our production facility and we cannot guarantee that the shipping address can be modified.

  • Billing Address: For payment security reasons, Shopify does not support changes to the billing address after an order has been placed.

EXCHANGE

Please email cs@TotKind.com within 3 days of receiving your item(s) with your full name, order number, and state the reason for exchange, along with the alternate item(s) you would like instead.

  • Please note: We do not offer refunds or exchanges on SALE items.

  • Eligibility: To be eligible for exchange, your item must be unused and in the same condition that you received it.

  • Exemptions: Customized item(s) are exempt from being exchanged.

  • Shipping: Please note that we do not reimburse shipping costs for exchanges. We will send the exchanged item back to you at your cost within 3-5 business days.

RETURNS

Please email cs@TotKind.com within 7 days of receiving item(s) with your full name, order number, and state the reason for your refund.

  • Please note: We do not offer refunds or exchanges on SALE items.

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Shipping Charges: Original shipping and handling charges are non-refundable unless the item is faulty.

  • Exemptions: Customized items are exempt from being returned, unless they arrive damaged or defective.

  • Refunds: There are certain situations where only partial refunds may be granted (if applicable). You will be notified by email once the transaction has taken place.